Back to work
Product · WebHealthcare12 weeks
Clientportalredesignforahealthcareplatform
New design system, redesigned portal, and instrumented flows drove a 3.2× lift in active engagement inside 90 days.
Headline result
0.0× engagement
Client
Confidential healthcare platform
Timeline
12 weeks
Scroll
01
The challenge
What we walked into
An outdated patient portal was underused. Sessions were short, task completion low, and the design felt clinical rather than reassuring.
02
The approach
How we built it
We rebuilt the portal on a fresh design system with instrumented flows, a modern component library, and accessibility baked in.
03
The results
What it moved
Active engagement rose 3.2× within 90 days. Weekly active users doubled, and time-to-first-task dropped by 61%.
Outcomes
What the team actually got.
3.2× active engagement in 90 days
Weekly active users 2× baseline
Time-to-first-task −61%
WCAG 2.2 AA compliant
Stack
ReactTanStackTailwindFigmaSupabasePostHogReactTanStackTailwindFigmaSupabasePostHog